Responsible gambling

Grosvenor Casino Ramsgate is committed to providing a safe and responsible gaming environment for all its customers. As part of our efforts, we have implemented various tools and measures to promote healthy gambling habits.

Deposit Limits: You can set a daily, weekly, or monthly deposit limit on your account through the 'Responsible Gambling' page in My Account. This will help you control how much you spend and ensure that gaming remains within your budget.

Time-Outs: If you feel like your gaming is becoming problematic, we offer time-outs ranging from 24 hours to several weeks. You can activate this feature by contacting our customer support team via live chat or email.

Self-Exclusion: In extreme cases where you may need a break from gaming altogether, our self-exclusion option allows you to exclude yourself from the casino for an extended period of up to 6 years. This will prevent any further access to your account and help you maintain control over your gaming habits.

GAMSTOP Scheme: We also participate in the GAMSTOP scheme, which is a national multi-operator service that enables players to self-exclude themselves across multiple online operators with just one registration.

Reality Checks: To help you stay mindful of your gaming activity, we offer reality checks at regular intervals throughout your session. These reminders will provide information about how long you've been playing and the amount spent since your last break.

Session Reminders: You can set up session reminders to alert you after a certain period of inactivity or when your balance falls below a specified threshold. This feature is designed to help prevent prolonged gaming sessions that may lead to unhealthy habits.

Links to Support Organizations:

We understand that sometimes, despite our best efforts, problems with responsible gambling can arise. In such cases, we recommend reaching out to one of the following organizations for support and guidance:

• GamCare: A UK-based charity offering confidential advice and resources for problem gamblers.
• GambleAware: An organization providing information on responsible gaming practices and treatment options for those struggling with addiction.

By making use of these tools and seeking help when needed, you can enjoy a healthier relationship with gaming. If you or someone you know is experiencing issues related to responsible gambling, please don't hesitate to reach out for support.